Shipping and Returns

Shipping

1 Shipping costs: 

wraps: Italy 9€, Europe 18€, Rest of World 28€.

pouches and scarves: Italy 7€, Europe 15€, Rest of World 20€. 

2 Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive.

3 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.

4 Personal collection is not possible for logistical reasons.

5 The Client is asked to notify any obvious transport damages to the forwarding agent and to inform the Seller accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.

6 In the instance of deliveries to countries outside the European Union, in individual cases, further costs may be incurred for which the seller is not responsible and which are to be borne by the customer. These include, for instance, costs of money transfer by credit institutions (e.g. transfer charges, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may be incurred in relation to money transfer even if delivery is not effected to a country outside the European Union, but the customer effects payment from a country outside the European Union

Returns

1 Please inspect the item if it is in good condition before you wash or use it. In case you detect any defects, please contact us on hello@lovaloom.com.

Right of withdrawal

1 As a rule, consumers are accorded a right of withdrawal.
2 The Vendor's withdrawal policy yields further details on the right of withdrawal

3 Withdrawal policy

3-1 Right of withdrawal

You have the right to withdraw from this contractual Agreement within a period of fourteen days without providing substantiation for such withdrawal. The withdrawal period spans fourteen days, beginning on the date upon which you or a third party identified by you who is not the carrier, shall have taken possession of the last shipment of goods.

To exercise your right of withdrawal, you must inform us (Riccardo Ravizza, via virgilio 18, 21100 Varese, +39 3926997432, e-mail: hello@lovaloom.com) of your decision to withdraw from this contractual Agreement by issuing a clear statement (e.g. in a letter sent by post, a fax or an e-mail). You may use the appended sample withdrawal form for this purpose, although this is not mandatory. Despatch of the notice of withdrawal prior to the expiry of the withdrawal period shall be deemed sufficient for compliance with the withdrawal period.

3-2 Consequences of withdrawal

If you withdraw from this contractual Agreement, we shall be obligated to refund to you all payments that we have received from you, inclusive of costs of shipment (consumers who don't belong to a member state of the European Union at the time of contractual conclusion and whose sole residence and delivery address are located outside the European Union at the time of contractual conclusion are not refunded the shipping cost). Additional costs arising from your selection of a method of receiving the shipment that differs from the most cost-effective standard shipment method offered by us are not refunded. The applicable refund will be made immediately and no later than within fourteen days from the date upon which we receive your notice of withdrawal from this contractual Agreement. Any such refund shall be remitted by means of the same method of payment that you used to carry out the original transaction unless an alternative arrangement has been expressly agreed with you. Under no circumstances shall any fees be charged to you on account of this refund. We may refuse to issue a refund until such time as we have had the goods returned again or until you have provided evidence of having returned the goods – whichever shall have occurred earlier.

You shall be required to return or hand over the goods to us immediately and, in any case, no later than within fourteen days from the date upon which you inform us of your withdrawal from this contractual Agreement. The deadline shall be deemed to have been met if you despatch the goods before expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall be required to pay for any depreciation of the goods only if such depreciation is attributable to any unnecessary handling of the goods in order to examine their condition, properties and operation.

Exclusion or premature cessation of the right of withdrawal

3-3 General notes

  • Please avoid washing, damaging and soiling the goods. Please send the goods back to us as soon as possible in their original packaging, along with all accessories and with all packaging components. If necessary, use protective secondary packaging. If you no longer have the original packaging, please ensure that the goods are adequately protected against damage during transportation by packing them appropriately.
  • As far as is possible, please do not return the goods on a carriage due basis.
  • Please note that Clauses 1-2 above are not a precondition for effectively exercising the right of withdrawal.

--------------------

Withdrawal form

--------------------

If you wish to withdraw from the contractual Agreement, please complete this form and return it to us.

To

Riccardo Ravizza

lovaloom

Via Virgilio 18

21100 Varese

Italy

Fax: +39 3926997432

E-mail: hello@lovaloom.com

I/we (*) hereby withdraw from the contractual Agreement concluded by me/us (*) in respect of the purchase

of the following goods (*) / the provision of the following service(s) (*)

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of the consumer

________________________________________________________

Address of the consumer

________________________________________________________

Signature of the consumer (only in hard copy communications)

_________________________

Date

(*) Please delete as applicable